Privacy Policy

1. Introduction

The Grief Center (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and community. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

• Personal information you provide: name, email, phone number, and other details submitted through forms
• Health-related information shared during therapy sessions (protected under HIPAA)
• Website usage data: browser type, IP address, pages visited, and referring URLs
• Cookies and tracking technologies for website functionality and analytics

3. How We Use Your Information

• To provide therapy, counseling, and support services
• To respond to inquiries and schedule appointments
• To send newsletters and grief support resources (with your consent)
• To improve our website and services
• To comply with legal obligations

4. HIPAA Compliance

As a mental health practice, The Grief Center complies with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is handled in accordance with federal and state privacy regulations. Your therapy records and health information are kept strictly confidential.

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only with:

• Insurance providers (with your authorization)
• Professional supervisors and consultants (with your consent)
• As required by law or court order
• Emergency situations involving risk of harm

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted communications, secure data storage, and access controls.

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Request deletion of non-clinical data
• Opt out of marketing communications
• Request a copy of your health records

8. Cookies

Our website uses cookies to improve your browsing experience. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at info@thegriefcenterheals.org or (615) 703-6959.